Mandon's Story: Green Shield Deck Builders Testimonial
Mandon’s story highlights Green Shield’s commitment to quality after a previous contractor left his deck in ruins.
Description
Green Shield believes that building a deck should be an exciting transformation, not a "rough journey." This customer came to us after a year-long nightmare with another company—seven months of waiting only to be left with a demoed yard and a lost deposit. We knew they didn't just need a deck; they needed a builder who kept their word.
The Green Shield Recovery Plan:
- Restoring Trust Through "Straight Talk": When this homeowner reached out in December, we didn't just offer a quote; we offered a solution. Our team moved quickly to provide the smarter engineering and professional communication they had been missing for over a year.
- Progress You Can See: We believe in total transparency. That’s why Jason, one of our dedicated team members, provided daily text updates with progress photos. We refuse to leave our customers in the dark, ensuring the process is as smooth as the final finish on the deck itself.
- A Premier Finish: From a demoed, unusable space to a maintenance-free Green Shield Forever Deck, we bridged the gap between a bad experience and a reliably engineered reality.
"It has been the most smooth process that I could have imagined... It was the best decision we could have made."
Why Settle for "Standard" Stress? Don't wait a year for a contractor who won't call you back. Our in-house W-2 craftsmen are eager to help you start your project the right way. Visit the Green Shield website to see how we turn "bad experiences" into the best decision you'll ever make for your home.
Transcript
Yeah. So how do we like the deck? We absolutely love it. We initially signed up with a a company back in May of twenty twenty two. It was a really bad experience. It has been a rough journey that lasted about a year. We paid our deposit. We got our old deck demoed after about seven months. And then in December, let them know what had happened, let them know that we were ready to move forward. Let them know what had happened, let them know that we were ready to move forward, with somebody different and somebody much better. From start to finish, the communication, the eagerness to help us, it has been the most smooth process that I could have imagined. They were just extremely friendly. One thing that I that kinda stood out to me was after every night, I would get a text from, from Jason. He would just let me know what they did, take pictures, you know, send me progress updates. And I thought that was a kind of a nice personal touch that you probably don't get elsewhere or or maybe not as often. I would refer them to anybody and would openly, you know, advocate to to bring on Green Shield because the experience has been awesome. It was the best decision we could have made.